Privacy Policy | ElectroWare Telecom LTD

Who we are

This website is operated by ELECTROWARE TELECOM LTD, a private limited company registered in England and Wales (Company number: 17346724). Our registered office is at Flat 2 92a, Town Centre, Hatfield, AL10 0JW, United Kingdom.

For data protection purposes, ELECTROWARE TELECOM LTD is the data controller for personal information collected through this website and our wholesale enquiry process.

What information we may collect

We may collect and process the following categories of personal information through this website:

Information you submit voluntarily

Your name and email address
Your telephone number (if provided)
Your company or organisation name (if provided)
Your buyer type and trade context
Equipment category, quantity and intended use information submitted as part of a wholesale enquiry
Specification or compatibility notes submitted in connection with an enquiry
Destination or delivery location information submitted in connection with an enquiry
Preferred timeframe and repeat supply information submitted in connection with an enquiry
Any additional information included in the message field of the enquiry form

Technical and usage information

IP address and approximate location derived from it
Browser type and device information
Pages visited and time spent on the site
Referring website or search query (if applicable)

We do not collect payment information through this website. No financial transactions are processed on this site.

How we use your information

We may use the information you provide for the following purposes:

To respond to wholesale equipment supply enquiries submitted through the contact form or email
To discuss equipment categories, quantities, specifications and trade requirements relevant to your enquiry
To communicate with you about wholesale supply matters relevant to your enquiry
To maintain records of enquiry correspondence where necessary
To improve the content and functionality of this website
To comply with any applicable legal obligations

Lawful basis for processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases for processing your personal data:

Consent: Where you have given consent to the processing of your personal data for the purpose of responding to a wholesale enquiry — indicated by ticking the consent checkbox on the enquiry form.
Legitimate interests: Where processing is necessary for the legitimate interests of ELECTROWARE TELECOM LTD in operating its wholesale enquiry business, provided those interests are not overridden by your data protection rights.
Legal obligation: Where processing is necessary to comply with a legal obligation to which we are subject.

How long we keep your information

We retain enquiry information for as long as is reasonably necessary to respond to and follow up on wholesale supply enquiries, and in accordance with any applicable legal, regulatory or contractual requirements. Where enquiry correspondence does not lead to an ongoing business relationship, data will not be retained longer than necessary.

Sharing your information

We do not sell, rent or trade your personal information to third parties. We may share information with:

Third-party service providers who assist us in operating this website (such as hosting providers or email service providers), where those providers are bound by appropriate data processing agreements
Statutory or regulatory authorities where required by law

We do not share your personal data with marketing companies, advertising networks or data brokers.

Cookies and tracking

This website may use essential cookies to operate basic website functionality. Please see our Cookie Policy for more information.

Your rights under UK GDPR

Under UK data protection law, you have the following rights in relation to your personal data:

Right of access: The right to request a copy of the personal data we hold about you.
Right to rectification: The right to request correction of inaccurate personal data.
Right to erasure: The right to request deletion of personal data in certain circumstances.
Right to restrict processing: The right to request that we limit the processing of your personal data.
Right to object: The right to object to the processing of your personal data in certain circumstances.
Right to data portability: The right to receive your personal data in a structured, commonly used format in certain circumstances.
Right to withdraw consent: Where processing is based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to requests within the timeframes required by applicable law.

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can contact the ICO at ico.org.uk.

Changes to this policy

We may update this Privacy Policy from time to time. Where changes are material, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact

For any privacy or data protection queries, please contact us at: [email protected]

ELECTROWARE TELECOM LTD
Company number: 17346724
Registered office: Flat 2 92a, Town Centre, Hatfield, AL10 0JW, United Kingdom